If, for any reason, You are not completely satisfied with a purchase from Us, We invite You to review our Refund Policy. This policy explains the terms and conditions applicable to refunds for our training programs, workshops, mentorship programs, and other educational services.
The following terms are applicable to all services purchased from FXMarg Training Pvt Ltd.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Refund & Cancellation Policy:
- Company refers to FXMarg Training Pvt Ltd.
- Service refers to the training programs, workshops, mentorship programs, educational courses, and other services provided by the Company.
- Order means a request by You to purchase or enroll in any Service from Us.
- Website refers to FXMarg Training Pvt Ltd, accessible from forexmarg.com .
- You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Payment Process & Refund Basis
Payments for Services are initiated through the Website's payment flow. Customers first provide their basic details and, where they wish to make a payment, enter the applicable amount. The customer is then shown a Payment Summary before being redirected to the authorized Razorpay checkout to complete the transaction.
Training Programs & Workshop Refund Policy
FXMarg Training Pvt Ltd provides educational and training services, including forex trading workshops, training programs, mentorship programs, and related educational services.
Refund requests for these services will be considered according to the terms and conditions mentioned in this policy.
- Refund requests must be submitted within 7 days from the date of payment and before the customer has attended or accessed the relevant training, workshop, mentorship session, or educational content.
- Once a customer has attended a workshop, training session, mentorship session, or accessed digital or educational content, the payment may become non-refundable.
- Refund eligibility will be reviewed by the Company based on the nature of the service purchased and the circumstances of the request.
- Any refund approved by the Company will be processed according to the refund processing timelines mentioned in this policy.
Your Order Cancellation Rights
You may request cancellation of Your Order within 7 days from the date of payment, subject to the conditions mentioned in this Refund Policy.
To be eligible for cancellation and refund, the Service should not have been attended, accessed, or substantially utilized by You.
To exercise Your right to request cancellation, You must inform Us of your decision by providing a clear statement through our official communication channels.
You can contact Us through our official website:
Refund Eligibility
A refund may be considered if all of the following conditions are satisfied:
- The refund request is submitted within 7 days from the date of payment.
- The customer has not attended the relevant workshop, training session, or mentorship session.
- The customer has not accessed or substantially used any digital or educational content associated with the purchased Service.
- The request meets the terms and conditions of this Refund Policy.
Meeting the above conditions does not automatically guarantee a refund. Each request will be reviewed by FXMarg Training Pvt Ltd before approval.
Non-Refundable Services
The following circumstances may not be eligible for a refund:
- Training sessions, workshops, or mentorship sessions that have already been attended.
- Digital or educational content that has already been accessed or downloaded.
- Services that have already been substantially provided.
- Refund requests submitted after the applicable refund request period.
- Any promotional, discounted, or special offer where the terms clearly state that the payment is non-refundable, subject to applicable law.
Refund Request Process
To request a refund, You must contact FXMarg Training Pvt Ltd through our official website and provide the necessary transaction and customer details.
The refund request should include, where applicable:
- Customer name
- Registered mobile number
- Registered email address
- Order or transaction details
- Date of payment
- Reason for requesting the refund
Our team may contact You if additional information is required to process the refund request.
Refund Processing Timeline
FXMarg Training Pvt Ltd follows the refund processing timelines mentioned below for eligible refund requests. The timelines may vary depending on the completeness of the refund request and the processing time of the customer's bank or payment service provider.
The above timelines are applicable to eligible refunds and may vary depending on banking holidays, payment gateway processing, card-issuing banks, UPI providers, or other payment service providers.
Refund Method
Once a refund is approved, the refund will normally be credited to the same payment method that was used to make the original payment.
FXMarg Training Pvt Ltd does not normally provide cash refunds for online transactions.
The actual time taken for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer, UPI provider, or payment service provider.
Refund Charges
Where a refund is approved, any applicable payment gateway, transaction, processing, or other charges may be deducted from the refundable amount where permitted by applicable law and the terms applicable to the transaction.
Cancellation by the Company
FXMarg Training Pvt Ltd reserves the right to cancel or reschedule a training program, workshop, mentorship session, or other Service due to unforeseen circumstances, operational requirements, or other valid reasons.
In the event that the Company cancels a Service and a refund is applicable, the eligible refund will be processed to the original payment method according to the refund processing timelines mentioned in this policy.
Workshop Rescheduling
Where applicable, customers may be offered an alternative workshop date or batch if a workshop is postponed or rescheduled by the Company.
Rescheduling will be subject to availability and the terms applicable to the particular training program or workshop.
Educational Disclaimer
FXMarg Training Pvt Ltd provides educational and training services related to forex trading and financial markets.
Participation in our training programs does not guarantee profits, returns, employment, or any specific financial outcome. Trading and financial markets involve risk, and customers are responsible for their own trading and investment decisions.
Changes to This Refund Policy
We may update or modify this Refund Policy from time to time to reflect changes in our services, business practices, applicable requirements, or other operational needs.
Any updated version of this policy will be published on this page with the revised effective date, where applicable.
Contact Us
If You have any questions about our Returns and Refunds Policy, or if You wish to submit a refund request, please contact us through our official website.